FAQs

Frequently Asked Questions (FAQs) - Kraffik

1. What products does Kraffik offer? Kraffik offers premium smartphone cases tailored for various brands including iPhone, Samsung, Motorola, and Google Pixel. Our cases are designed to blend style with durability, ensuring your device is both protected and stylish.

2. How can I contact Kraffik? You can contact us through:

• Phone: +1 (771) 220-4379
  Email: support@kraffik.com

3. What are your customer service hours? Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.

4. How do I place an order? To place an order, simply browse our website, select the desired product, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

5. What is your shipping policy? We offer USPS Standard Shipping:

• United States: Approximately 5-7 business days.
• International: Approximately 14-21 business days. Shipping costs apply and vary by destination.

6. Do you ship internationally? Yes, we ship internationally. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

7. What is your return and refund policy? We accept returns within 30 days for damaged items or items received incorrectly. For detailed instructions on returns and refunds, please refer to our Return and Refund Policy.

8. Are your cases compatible with wireless charging and NFC? No, due to the metal plate used in our sublimation printing process, our cases are not compatible with wireless charging or NFC technologies.

9. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the USPS website.

10. Do you offer customization or bulk ordering? Yes, we offer customization options and accept bulk orders for corporate or promotional purposes. Please contact us directly for more information and quotes.

11. How secure is shopping on Hyppsy.com? We use industry-standard encryption and security protocols to ensure your information is protected during transactions. Shopify is Certified Level 1 PCI Compliant and uses 256-bit SSL Certificates to keep order details secure

12. Can I change or cancel my order after it has been placed? Please contact our customer service team immediately if you need to change or cancel your order. Changes or cancellations may not be possible once the order has been processed.

13. What should I do if I have a problem with my order? If you encounter any issues with your order, such as damaged items or order discrepancies, please contact our customer service team promptly. We will work to resolve the issue as quickly as possible.